FAQ
-
We specialize in fully customizable rugs including rectangle rugs, circle and square rugs, and custom printed carpet runners. Each rug is printed with your logo, artwork, or message on durable, commercial-grade materials—ideal for offices, storefronts, events, and more.
-
It’s simple!
1️⃣ Choose your preferred rug shape and size.
2️⃣ Upload your logo or artwork using our easy designer tool.
Once approved, we print, finish, and ship your custom rug right to your door. -
For the best print quality, we recommend vector files (AI, EPS, or PDF) or high-resolution PNGs (300 DPI or higher). Our design team reviews every file and will contact you if adjustments are needed before printing.
-
Yes! Every rug is proudly made in the USA using high-quality, commercial-grade materials. Our products are designed for long-lasting performance in both residential and commercial spaces.
-
Production typically takes 5–10 business days after artwork approval. Shipping times vary by location, but most orders arrive within 2–5 business days after production. If you have a specific event deadline, let us know—we’ll do our best to accommodate rush orders.
-
Absolutely. You can request to see a digital proof for review and approval before production begins. This ensures your design looks exactly the way you want it before we print. Please note, requesting a proof will add on to the production lead time.
-
Our custom rugs are designed for easy maintenance. Simply vacuum regularly and spot clean with mild detergent and water as needed. With any type of cleaning solution, test on a small spot first to be sure. For larger carpet runners or outdoor use, we recommend periodic professional cleaning to preserve print vibrancy.
-
Our support team is here to help! You can contact us directly through the website’s contact form or email us at rugsquad@customlogorugstore.com. If there’s an issue with your order, we’ll work quickly to make it right—your satisfaction is our priority.